Last Updated: May 18, 2026
Welcome to the website of Cloud Nine Events (“Cloud Nine Events”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use our website and submit information through our birthday party request/contact form.
By using our website, you consent to the practices described in this Privacy Policy.
When you complete our birthday party request form, we may collect the following personal information:
Parent or guardian full name
Email address
Desired birthday party package
Child’s age
Estimated number of participants
Neighborhood or general area of residence
Additional comments or information voluntarily provided
We collect only the information reasonably necessary to respond to inquiries and organize birthday party services.
We collect and use personal information for the following purposes:
Responding to birthday party inquiries
Communicating with parents or guardians
Preparing service quotes or recommendations
Scheduling and organizing events
Customer service and follow-up communications
Maintaining temporary email logs for operational and troubleshooting purposes
Ensuring website and email system security
We do not sell personal information to third parties.
Our services are intended for parents or legal guardians arranging birthday parties for children.
We do not knowingly collect personal information directly from children through our website. Information regarding a child’s age is collected only from the parent or guardian for event planning purposes.
By submitting information through our website forms, you consent to the collection, use, disclosure, and retention of your personal information as described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the information below.
Information submitted through our website form is transmitted by email.
We use the following third-party service providers to operate our website and email systems:
Amazon Web Services / Amazon Simple Email Service (“Amazon SES”) for email delivery
Vultr for website hosting
As part of providing these services, these providers may process or store personal information on servers located outside Quebec and/or outside Canada, including in the United States or other jurisdictions where privacy laws may differ from those in Quebec or Canada.
We take reasonable steps to ensure that service providers protect personal information using appropriate safeguards.
Messages submitted through our contact form are delivered to our business email inbox for customer service and event coordination purposes.
Technical email delivery logs maintained through FluentSMTP WordPress plugin are retained for approximately two (2) months and are then deleted.
Business communications may be retained for a longer period where reasonably necessary for customer service, record-keeping, scheduling, legal, security, or operational purposes.
Deleted information may also temporarily remain in secure backups before being automatically overwritten.
We may share or allow access to personal information with authorized third-party service providers who assist us with website hosting, maintenance, security, technical support, backup management, troubleshooting, and email delivery services.
These providers may have access to personal information only as necessary to perform their authorized functions and are expected to maintain the confidentiality and security of such information.
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, misuse, loss, or alteration.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Subject to applicable law, including Quebec Law 25, you may have the right to:
Access personal information we hold about you
Request correction of inaccurate information
Withdraw consent to certain uses
Request deletion of personal information, where applicable
Request information about how your data is processed
File a complaint regarding privacy practices
To exercise these rights, contact us using the information below.
Our website may use basic cookies or analytics tools to improve website functionality and understand website usage patterns.
You may configure your browser to refuse cookies; however, some website functionality may be affected.
This site is protected by Google reCAPTCHA and the Google Privacy Policy and Google Terms of Service apply.
reCAPTCHA may analyze hardware and software information, IP address, mouse movements, and other user interaction data to help distinguish legitimate users from automated systems.
Because some of our service providers may operate outside Quebec or Canada, your personal information may be transferred to and processed in other jurisdictions.
By using our website and submitting information, you acknowledge that your information may be processed outside your province or country of residence.
Under Quebec Law 25, businesses must designate a person responsible for personal information protection.
Privacy Officer Contact Information:
Name: Cloud Nine Events
Email: cloudnine.events.mtl@gmail.com
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The updated version will be posted on this page with a revised “Last Updated” date.
If you have questions about this Privacy Policy or our handling of personal information, please contact:
Cloud Nine Events
Email: cloudnine.events.mtl@gmail.com
